# WhatsApp Automation

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Pending Tickets
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Completed Today
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Messages Sent

## Service Tickets

Ticket | Guest | Room | Request | Priority | Status | Assigned | Time
--- | --- | --- | --- | --- | --- | --- | ---
Loading tickets...

## Send a Message

Recipient phone (with country code)
Recipient name (optional)
Message

## Message Log

Loading messages…

## Staff Management

Manage staff profiles, departments, and WhatsApp notifications.

Name | Department | Phone | On Duty | Active Tasks | Actions
--- | --- | --- | --- | --- | ---
No staff profiles yet. Add staff from the Users page.

## WhatsApp Provider Settings

Choose your WhatsApp provider and configure API credentials.

#### Meta Cloud API

Official WhatsApp Business

#### Twilio

WhatsApp via Twilio

#### Queue Only

Log messages, send manually

API Key / Token
API Secret
Phone Number ID
Business Account ID

Provider webhook URL:
`https://gethostiva.com/hostiva/api/webhook/whatsapp`

Use your saved verify token (webhook secret) when registering this URL with the provider.